Q1. I never operate cnc router before, is it difficult to operate?➕
Please don’t worry about it, we will supply you lots of help for you, including supply you the video of how to operate the cnc router and the detailed Operation Manual. Our engineer is on line 24h to solve your problem.
Q2. Can you send your technician to my company to teach me how to use the machine?➕
Yes, we can arrange our technician to your company for training if you need.
Q3. Does the machine come with the software?➕
Yes, we offer Type3, Artcam software with the machine.
Q4. Do you sell relative accessories?➕
Yes, we can offer relative accessories, such as spindle, drive motor, controller, software, 3D scanner, etc.
Q5. What payment terms do you accept?➕
TT, LC, Western Union or others.
Q6. How long is the warranty period?➕
Our warranty is 1 years.
Q7 :Our workers can't operate the machine, how to train the staff?➕
A1:We will send you the teaching video of the machine and 24-hour online service,we also support free training service, engineers can train your workers for free in our factory for 1-3 days,if you want door-to-door service,We can arrange local service in 48 hours
Q8 : I don’t know which one is suitable for me ?➕
A8:Please tell me your
1) Your materials
2) Max size of your material
3) Max cut thickness
4) Popular cut thickness
Q9 :It's not convenient for me to go to China, but I want to see the condition of the machine in the factory. What should I do?➕
A9:We support the production visualization service. The sales department who responds to your inquiry for the first time will be responsible for your follow-up work. You can contact him /her to go to the factory to check the production progress of the machine, or send you the sample pictures and videos you want. We support free sample service.
Q10 :Why the machine price not include fiber source?➕
A10:Different customers, different requirements, and many different laser power can be optional, that's why we list the price not include fiber source parts.
Q11 :I don’t know how to use after I receive Or I have problem during use,how to do?➕
A11:1) We have detailed user manual with pictures and CD,you can learn step by step.And our user manual update every month for your easy learning if there is any update on machine.
2) If have any problem during use,you need our technician to judge the problem elsewhere will be solved by us. We can provide team viewer/Whatsapp/Email/Phone/Skype with cam till all of your problems finished.We can also provide Door service if you need.